Salesforce News

6 Ways to Make Sure Your IT Investment Pays Off

A bit of planning upfront can be the difference between realizing significant value and wondering why you made the investment in the first place. If you’re like most executives, you spend a lot of time scrutinizing and justifying the merits of a new IT investment — especially during a downturn. But once you make that decision to spend, [...]

3 Ways that Generic AI Will Change Customer Service

What effects will this new technology have for service teams? These are a couple first ideas. Customer service organizations today are fighting an uphill battle. Service agents face record case volumes, and customers are frustrated by growing wait times. Often, to manage the case load, agents will simultaneously work on multiple customers’ issues at once [...]

Salesforce and WhatsApp Collaboration

Salesforce and WhatsApp Globally Collaborate to Transform the Interaction of People and Businesses At Dreamforce 2022, Salesforce and WhatsApp announced that they have formed a new strategic partnership. With this new partnership, Salesforce customers will connect with their own customers and create a new messaging experience through WhatsApp. Aiming to adapt to the fast-paced business [...]

Dreamforce 2022

What can you learn from the Dreamforce 2022 Event to improve your Sales Success? With Dreamforce 2022, businesses can learn new ways to improve sales success. Customer data is also important in a increasingly digitized and interconnected world. Data without links prevents different departments from reaching the information they need in the long term and [...]